Designing people centred products & services.

As a seasoned design practitioner i’m obsessed with simplifying, innovating and transforming through the power of design. Primarily working on large scale business change and transformation programs in Europe I focus on putting people at the centre of the design process, defining, shaping and driving experiences that are meaningful, productive and effective.

Design Leadership

Getting you unstuck and unlocking value in your teams.

Discovery

Making sure that you are tackeling the right problem. From primary research, to interviews journey maps and beyond well defined and executed discovery has a huge impact your projects risk.

Design, prototype & test

Never stop learning with agile iterative design and user testing.

Design Leadership.

Lets face it, change is hard and organisations often get stuck in a rut with the true value of projects not being realised. I have a track record helping organisations challenge, innovate and add value helping you and your design teams get back on track and building on your successes.

Discovery

Are you sure you are tackling the right problem?

I’ll help help you to understand the opportunity and to ensure that you are addressing the right problem space with the evidence that you need to ensure succsess and reduce your project risk.

Design, prototype & test

Designing meaningful evidence based solutions that work for everyone and get you results.

“I worked with Steve on a number of projects at Sainsburys and he was a critical part of the team. Steve has a great ability to research a problem and come back with suggestions and challenges based on evidence rather than opinion was key to the approach.”




KEVIN WILSON
Product Owner Online Operations at Sainsbury’s

“Stephen is a visionary, and someone who I learned a lot from whilst we were working together on a digital strategy for the Ministry of Justice. With a wealth of experience on his shoulders, he was able to provide valuable insights and direction to the project. His ideas and passion for creating great user experiences kept the vision alive and helped to make the project a success. I look forward to our minds meeting again in the future”

JAY TULLOCH
Director – Digital Customer Experience at Seera Group

“Stephen is a first-class, chap. Always ahead of the curve, focused on results and with a top business brain. Use him and he’ll improve your profits.”

JON KINGSBURY
Executive Director at KTN Limited

Featured Work

Service mapping for remote heathcare for Amplifon
Service personas for the apprenticeships service

Let’s work together on your
next project